Returns Policy

Process

Please contact us for a return address and ensure to include your customer order details with the package, as we are unable to process the returned goods without this information.

Before returning your purchase, please ensure the goods are in the same condition as they were originally sent.

Unwanted products must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging.

Product must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us, we recommend that you get proof of postage for any returns arranged by yourself.

All returned items will undergo a full Quality Control check and Rustic Camping Queen retains the right to refuse a refund on any item deemed not to be resalable after the check.

Refunds

Once we have received the item and confirmed that it is unused, we will issue a full refund, replacement or exchange, excluding the cost of shipping for unwanted items.

Refunds will be issued within 5 working days from the confirmation date and may take up to 5 days to arrive to your account after that.

Return Cost

We do not offer a free returns service; you are required to pay for any unwanted return.

30 Days to Return

If you wish to return or exchange your purchase please send us a detailed email describing the issue of the product within 30 days of receiving the product.